1. Data Controller (Company Details)

The data controller responsible for processing your personal data is:

IZVIRNI d.o.o.
1262 Dol pri Ljubljani
Dol pri Ljubljani 002, Slovenia
Email: info@sky-pos.si
VAT ID: SI36737232

For privacy-related inquiries:
info@sky-pos.com

2. Scope of This Policy

This Privacy Policy applies to::

• Website visitors (sky-pos.com)
• Demo request forms and business inquiries
• Marketing communication subscribers
• Users of SKY POS applications
• Customers using our services

3. Personal Data We Collect

We collect personal data in the following ways:

3.1 Data You Provide Voluntarily

When you contact us, request a demo, or register, you may provide:

• Full name
• Business/company name
• Email address
• Phone number
• Address (city/country)
• Any details included in your message

3.2 Data Collected Automatically

When you browse our website or use our apps, we may collect:

• IP address
• Browser type and device information
• Operating system
• Pages/screens visited
• Time spent on pages
• Referring URLs
• Application usage statistics

3.3 Data from Mobile Applications

If you install SKY POS mobile apps, we may process:

• Device identifiers (for analytics and crash reporting)
• App interaction events
• Push notification tokens (if enabled)

We do not access your private photos, contacts, camera or microphone unless explicitly required for a feature and permitted by you.

4. How We Use Your Data

We process personal data only for legitimate purposes, including:

• Responding to inquiries and demo requests
• Providing services and customer support
• Improving our website, apps, and user experience
• Sending important service-related communication
• Sending marketing emails (only with consent)
• Measuring advertising performance
• Ensuring security and preventing fraud
• Meeting legal and regulatory obligations

5. Legal Basis for Processing (GDPR)

Under the GDPR, we process data based on:

• Consent (newsletter, marketing, cookies)
• Contract performance (service delivery)
• Legitimate interest (security, analytics, improvements)
• Legal obligation (accounting, compliance)

You may withdraw consent at any time.

6. Cookies, Analytics, and Advertising Tools

SKY POS uses cookies and tracking tools to improve performance and marketing.

6.1 Google Analytics

We use Google Analytics to understand website traffic and user behavior. Google may process data such as IP address and device identifiers.

6.2 Meta Pixel (Facebook Pixel)

We use Meta Pixel to measure advertising effectiveness and deliver relevant ads.

Meta may collect:

• Browser/device information
• Interaction events
• Cookie identifiers

6.3 Managing Cookies

You can control cookies through your browser settings and cookie banners (where applicable).

7. Email Communication (SendGrid)

We use SendGrid as an email delivery provider for:

• Demo follow-ups
• Product updates
• Marketing newsletters (only if you opt in)

You can unsubscribe at any time via the link in our emails.

8. Data Sharing and Third Parties

We do not sell or share your personal data.

We may share some data only with trusted processors such as:

• Cloud hosting providers
• Analytics providers
• Advertising partners
• Email platforms
• Payment providers

All partners are contractually bound to protect your data.

9. International Data Transfers

Some service providers may process data outside the EEA.

In such cases, we rely on:

• EU Standard Contractual Clauses (SCCs)
• Adequate safeguards under GDPR

10. Data Retention

We retain personal data only as long as necessary:

• Inquiry form submissions: up to 24 months
• Marketing subscribers: until you unsubscribe
• Customer data: as long as contract is active
• Legal obligations: as required by law

11. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request correction or deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

Requests can be sent to: privacy@sky-pos.com

12. Security Measures

We apply industry-standard security measures including:

• Encryption
• Secure infrastructure
• Access controls
• Monitoring and vulnerability updates

However, no online service can guarantee complete security or 100% uptime.

13. Children's Privacy

SKY POS services are intended for businesses and adults.

We do not knowingly collect data from any person under 18 years of age.

14. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will always be published on this page with a revised effective date.

15. Contact Information

For privacy-related questions or requests:

IZVIRNI d.o.o.
1262 Dol pri Ljubljani, Dol pri Ljubljani 002
Slovenia
info@sky-pos.si
privacy@sky-pos.com
VAT ID: SI36737232

App Store / Google Play / HUAWEI AppGallery - Compliance Note

This Privacy Policy is valid for:

• sky-pos.com website
• SKY POS related mobile applications
• Demo and business onboarding forms
• Tracking tools
• Email marketing